For reasons of safety, we cannot allow medicines to be returned once they have left the pharmacy. The pharmacy is not able to use returned medicines, so we are not able to process any refund on medication. If you have unwanted medicine, please contact our pharmacy team and we can arrange for you to safely send the medication back to us for disposal.

For orders that are to be delivered by post, you can cancel an order for medicines up until the point when your medicine is dispatched. This can be done by sending an email to [email protected].